FAQ

Ordering and Payment
Our store is open 24 hours, 7 days a week!

After you place your order, an e-mail confirmation including an order number, will be sent to the e-mail address that was entered on your order form. Once your payment has been approved, your item will be packed and dispatched. You will be notified by email, to advise if any of the items you have ordered are out of stock. In this instance, the full amount will be refunded using your original payment method.

Payment Methods
Payment can be accepted by most general credit cards through our secure checkout: Visa, Mastercard, and Bankcard. Our online payments make use of PayPal services as our credit card gateway, but there is no need to have a PayPal account to make payments at our store. Please note that your credit card details will not be stored, and you can feel confident that your personal information and credit card data is completely safe.
If you wish to pay by direct deposit, cheque or money order, please contact the Pitbull Mansion team at mail@pitbullmansion.com. If paying by direct deposit, cheque or money order (Australian only), then goods will be dispatched once payment has been received and cleared. If payment is not received within 4 business days, then purchased items will be returned to stock.
You can also pay by credit card over the phone by calling us on +61 3 6223 1155 in business hours (Australian EST).

Sizing

Female
Size XS = AU 8 = Size 1
Size S = AU 10 = Size 2
Size M = AU 12 = Size 3
Size L = AU 14 = Size 4

Male
Size S = Size 1
Size M = Size 2
Size L = Size 3
Size XL = Size 4

If you are unhappy with the fit of a particular item, then you can return or exchange it. Please refer to our returns section for more information.

Delivery
All items that are available for purchase on pitbullmansion.com are held in stock, and are ready to ship once payment has been made. Please note that all deliveries must be accepted in person and signed for, so as such we cannot deliver to PO Boxes.

Australia
Express Post (1-3 days)
$7.00 AUD (<500g)
$10.00 AUD (>500g)
Please note that there is FREE SHIPPING on orders over $200 within Australia!

International
Air Mail (7-10 days)
$16.00 AUD (<500g)
$32.00 AUD (>500g)

For international express options please contact us at mail@pitbullmansion.com

Returns & Exchanges
We aim to provide you with the best online shopping experience, and it’s really important that you love your purchase from pitbullmansion.com. If you would like to return or exchange an item, please contact us at mail@pitbullmansion.com as soon as possible, indicating the reason for the return. You will then be issued with an authorization number, which must be included with the returned item. This is simply to allow us to keep track of your details so we can best service your needs.

The item must be returned to pitbullmansion.com within 14 days of the shipping date. It must be unwashed, unworn and in original condition (this includes all original tags and packaging, and packing slip). This does not mean you cannot try it on for size! Upon inspecting the returned item, we will the gladly credit your original method of payment.

Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded, and will be returned to the customer.

We regret that we are unable to refund original shipping and handling costs, unless the item was faulty or not as ordered.

Any items returned after 14 days (unless faulty) will be subject to an exchange or credit note only. Sorry, there are no returns on sale items unless deemed faulty.

In the case of exchanging an item, outward shipping will not be charged on your first exchange, but you must return the goods to us. We recommend that you use a method such as Express Post or Registered Post that can be tracked. It is your responsibility that goods arrive at the return address safely.

In the instance where a different size is not available then you will receive a refund for the cost of the returned item.

Please note: We do not offer refunds on sale items unless faulty, however we will offer a credit note or exchange where possible.

Privacy
Please refer to our Privacy Policy

FAQ
• How long will it take me to receive my order?
• Can my delivery be sent to a PO Box?
• I’m after an item that is marked “sold out”.
• How true are the garment colours of the products for sale?
• What if an item doesn’t fit, or I don’t like it once I have received it?

How long will it take me to receive my order?
If ordering within Australia, then typically you will receive within 1-3 days from the date of your order. Please allow an extra day for Western Australia and some regional areas.

Can my delivery be sent to a PO Box?
All deliveries must be signed for and accepted in person, so they can not be delivered to a PO Box. It is generally a good idea to have your goods sent to a work address if you work during the day.

I’m after an item that is marked “sold out”.
Like any store, our stock of products is limited, and if an item is marked “sold out” then it is likely to not be available any more. However in some instances we are able to re-order items, so if you are particularly interested in an item then contact us at mail@pitbullmansion.com to register your interest, and we will endeavour to help you out!

How true are the garment colours of the products for sale?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.

What if an item doesn’t fit, or I don’t like it once I have received it?
You are free to return or exchange an item within 14 days of receiving your product, as long as the item is in new, un-worn and un-used condition with all tags attached. Please contact us on mail@pitbullmansion.com for an authorisation number with which to return the goods. Goods are to be returned at your expense, but a replacement item will be shipped to you at no extra charge.