FAQ

Currency
All prices are quoted in Australian Dollars

Ordering and Payment
Our store is open 24 hours, 7 days a week!

After you place your order, an e-mail confirmation including an order number, will be sent to the e-mail address that was entered on your order form. Once your payment has been approved, your item will be packed and dispatched. You will be notified by email, to advise if any of the items you have ordered are out of stock. In this instance, the full amount will be refunded using your original payment method.

Payment Methods
Payment can be accepted by most general credit cards through our secure checkout: Visa, Mastercard, and Bankcard. Our online payments make use of PayPal services as our credit card gateway, but there is no need to have a PayPal account to make payments at our store. Please note that your credit card details will not be stored, and you can feel confident that your personal information and credit card data is completely safe.

Credit card payments can also be made over the phone within business hours by calling + 61 3 6236 9900

If you wish to pay by direct deposit you can select this option at the checkout which will then save your order and provide you with the bank deposit details. The deposit must be made straightaway with payment clearing in our account in the next business day (if you make a deposit after business hours or over the weekend then it will take 2 business days to appear in our account). Goods will be dispatched once payment has been received and cleared. If payment is not received within 2 business days, then purchased items will be returned to stock.

Sizing

The following is a guide estimate based on the general standards. If you would like to receive extra guidance on the fit of a particular item or label please email us at mail@pitbullmansion.com

Female
Size XS = AU 6 = US 2 = Size 0
Size S = AU 8 = US 4 = Size 1
Size M = AU 10 = US 6 = Size 2
Size L = AU 12 = US 8 = Size 3
Size XL = AU 14 = US 10 = Size 4

Male
Size S = Size 1 = Size 30
Size M = Size 2 = Size 32
Size L = Size 3 = Size 34
Size XL = Size 4 = Size 36

If you are unhappy with the fit of a particular item, then you can return or exchange it. Please refer to our returns section for more information.

Delivery
All items that are available for purchase on pitbullmansion.com are held in stock, and are ready to ship once payment has been made (unless otherwise specified).

Australia
Express Post (1-3 business days)
$8.00 AUD (<500g)
$11.00 AUD (>500g)

New Zealand
Air Mail (4-10 business days)
$12.00 AUD (<500g)
$20.00 AUD (>500g)

International
Air Mail (10-15 business days)
$16.00 AUD (<500g)
$32.00 AUD (>500g)

For international express options please contact us at mail@pitbullmansion.com

All prices on Pitbull Mansion are in Australian dollars. The prices quoted DO NOT include your local sales taxes or import duties, which may be charged to your purchase upon entry to your country. Please contact your local customs office for further information.

Returns & Exchanges
We aim to provide you with the best online shopping experience, and it’s really important that you love your purchase from pitbullmansion.com. If you would like to return or exchange an item, please contact us at mail@pitbullmansion.com as soon as possible, indicating the reason for the return. Your original order number will then act as your authorization number, which must be included with the returned item. This is simply to allow us to keep track of your details so we can best service your needs.

The item must be returned to pitbullmansion.com within 14 days of the shipping date. It must be unwashed, unworn and in original condition (this includes all original tags and packaging). This does not mean you cannot try it on for size! Upon inspecting the returned item, we will the gladly credit your original method of payment.

Return items that have been worn, damaged or altered from their original state will not be exchanged or refunded, and will be returned to the customer.

We regret that we are unable to refund original shipping and handling costs, unless the item was faulty or not as ordered.

Any items returned after 14 days (unless faulty) will be subject to an exchange or credit note only. Sorry, there are no returns on sale or reduced to clear items unless deemed faulty.

In the case of exchanging an item, outward shipping will not be charged on your first exchange, but you must return the goods to us. We recommend that you use a method such as Express Post or Registered Post that can be tracked. It is your responsibility that goods arrive at the return address safely.

In the instance where a different size is not available then you can receive a refund for the cost of the returned item, or credit note to use at a later date.

We apologise but we are unable to accept any returns with swimwear for hygiene reasons.

In the instance of special advance pre-orders, we will accept returns for exchange or credit note, but don't offer refunds unless deemed faulty.

Privacy
Please refer to our Privacy Policy

FAQ
• How long will it take me to receive my order?
• Can my delivery be sent to a PO Box?
• I’m after an item that is marked “sold out”.
• How true are the garment colours of the products for sale?
• What if an item doesn’t fit, or I don’t like it once I have received it?

How long will it take me to receive my order?
If ordering within Australia, then typically you will receive within 1-3 days from the date of your order. Please allow an extra day for Western Australia and some regional areas.

Can my delivery be sent to a PO Box?
At this stage we are using the Australia Post network, and PO Boxes are acceptable.

I’m after an item that is marked “sold out”.
Like any store, our stock of products is limited, and if an item is marked “sold out” then it is likely to not be available any more. However in some instances we are able to re-order items, so if you are particularly interested in an item then contact us at mail@pitbullmansion.com to register your interest, and we will endeavour to help you out!

How true are the garment colours of the products for sale?
Garment colours will be reproduced as true and accurately as possible. However, slight variations in colour and size specifications can sometimes occur. Please also note that the way the colours appear on screen is also a result of the settings and colour calibration of your monitor.

What if an item doesn’t fit, or I don’t like it once I have received it?
You are free to return or exchange an item within 14 days of receiving your product, as long as the item is in new, un-worn and un-used condition with all tags attached. Please contact us on mail@pitbullmansion.com for an authorisation number with which to return the goods. Goods are to be returned at your expense, but a replacement item will be shipped to you at no extra charge.